Clearing Your Browser Cache

Your web browser saves (“caches”) copies of images, scripts, and other page elements so sites load faster on repeat visits. Occasionally this stored data goes stale and causes problems — a chapter page not showing recent edits, a form not working correctly, or a site looking broken or out of date. Clearing your cache forces the browser to download a fresh copy of the site and often resolves these issues.

Before you start:

  • Clearing your cache will sign you out of most websites you’re logged into, since login sessions are often stored alongside cache data.
  • If you only want to fix one misbehaving site, look for a “clear data for this site” option in the steps below rather than clearing everything — it’s faster and doesn’t sign you out elsewhere.
  • When in doubt, choose All time as the time range so you know the stale data is really gone.

Find your browser below.

Google Chrome

  1. Click the three-dot menu (⋮) in the top-right corner.
  2. Select Delete browsing data.
  3. Choose a time range — select All time to be thorough.
  4. Make sure Cookies and other site data and Cached images and files are checked.
  5. Click Delete data.

Shortcut: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) to jump straight to this screen.

Mozilla Firefox

  1. Click the menu button (☰, three lines) in the top-right corner.
  2. Select Settings.
  3. Click Privacy & Security in the left-hand panel.
  4. Scroll to Cookies and Site Data and click Clear Data….
  5. Check Cached Web Content (and Cookies and Site Data if you also want to sign out of sites).
  6. Click Clear.

Tip: You can also type about:preferences#privacy directly into the address bar to jump to this settings page.

Safari (Mac)

Safari has two options depending on how thorough you want to be:

Quick method (clears cache, cookies, and history):

  1. Click Safari in the top menu bar, then Settings.
  2. Click the Privacy tab.
  3. Click Manage Website Data….
  4. Click Remove All, then confirm.

Cache-only method (leaves cookies and logins intact):

  1. Click Safari → Settings → Advanced.
  2. Check Show features for web developers (this adds a “Develop” menu).
  3. Click the new Develop menu in the menu bar and select Empty Caches.

Shortcut: Option+Command+E empties the cache once the Develop menu is enabled.

Brave

  1. Click the menu icon (☰ or ⋮) in the top-right corner.
  2. Select Settings.
  3. Click Privacy and security in the left sidebar.
  4. Click Clear browsing data.
  5. Choose a time range — All time is recommended.
  6. Check Cookies and other site data and Cached images and files.
  7. Click Clear data.

Shortcut: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), or type brave://settings/clearBrowserData into the address bar.

Microsoft Edge

  1. Click the three-dot menu (⋯) in the top-right corner.
  2. Select Settings.
  3. Click Privacy, search, and services.
  4. Under Clear browsing data, click Choose what to clear.
  5. Select a time range — All time is recommended.
  6. Check Cookies and other site data and Cached images and files.
  7. Click Clear now.

Shortcut: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), or type edge://settings/clearbrowserdata into the address bar.

Island

Island is a Chromium-based enterprise browser, so its steps look similar to Chrome’s:

  1. Click the three-dot menu in the top-right corner of Island.
  2. Click History (or press Cmd+Y).
  3. Click Delete Browsing Data in the top-left corner.
  4. Choose the timeframe you’d like to delete.
  5. Click Delete Data.

Comet

Comet is Perplexity’s Chromium-based browser, so its steps also mirror Chrome’s:

  1. Click the menu icon in the top-right corner and select Settings.
  2. Click Privacy and security.
  3. Click Delete browsing data.
  4. Choose a time range and select the data types to remove (include Cached images and files).
  5. Confirm the deletion.

Tip: You can also type comet://settings/privacy into the address bar to jump straight to Privacy settings.

Still having issues after clearing your cache?

  • Try a hard refresh on the page giving you trouble: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac). This reloads just that page without using cached files.
  • Try opening the site in a private/incognito window, which never uses cached data.
  • If the problem persists after clearing your cache, submit a support request so we can take a closer look.

Next

ASSP Chapter LinkedIn Accounts
Using a Private or Incognito Window