Frequently asked questions

How Do I Update My Chapter’s Officer Headshots?

Officer photos, names, titles, and credentials are pulled automatically from the ASSP membership database via an API — so updating a headshot happens at the individual officer level, not on the chapter website itself. This means each officer manages their own profile, and the chapter site stays in sync without anyone editing pages directly.

How the Sync Works

ASSP's API automatically populates the Officer pages on chapter and region sites using the leadership information on file with Chapter Services (chapterservices@assp.org). Changes appear on your chapter site within 24–48 hours of being entered in the ASSP database, or at the start of the new officer year on July 1.

Uploading a Photo

Each officer uploads their own photo through their ASSP member profile:

1. Sign in at assp.org
2. Go to My Account → Edit Profile
3. Hover over the placeholder icon and click to upload

Photo Requirements

• File format: .jpg, .gif, or .png
• Maximum size: 2 MB
• Recommended dimensions: at least 200 × 200 pixels

If a photo needs to be resized or cropped, free tools like Photopea work well in the browser. Microsoft Paint and Adobe Photoshop are also fine for basic edits.

LinkedIn and Credentials

While in Edit Profile, officers are encouraged to:

• Add their LinkedIn URL (including the https:// prefix) — a LinkedIn icon will appear next to their listing, linked to their profile.
• Add or update professional credentials on the Education & Credentials page of their profile.

What Appears on the Chapter Site

Once everything is in place, each officer's listing on the Executive Committee page will display:

• Headshot
• Title
• Name
• Credentials
• LinkedIn icon (if a URL was provided)

If no photo is uploaded, an ASSP placeholder icon appears in its place until the officer adds one.

Troubleshooting

If an officer's photo or information still hasn't updated after 48 hours, confirm with Chapter Services (chapterservices@assp.org) that the leadership roster on file is current. Chapter webmasters cannot override the API-synced content from the WordPress side.

How do I save an image as a JPG/PNG/WebP?

1. Open the image in your editor (Photoshop, GIMP, or online tool like Canva).
   
2. Go to "Save As" → Select the format:
   • JPEG (.jpg) = Best for photos without transparency
   • PNG (.png) = Best for logos/transparent backgrounds
   • WebP (.webp) = Smallest size! Only if your site supports it

🔍 Why WebP? It saves 15–30% space than JPEG without losing quality—great for websites.

How do I resize an image?

1. Open the image in your editor (Photoshop, GIMP, or online tool like Canva).
2. Go to "Resize" → Select the new dimensions:
   • Standard Resize = Best for photos (no transparency).
   • Maintain Original Size = Best for logos/transparent backgrounds.
   • Scale Down (e.g., 100% or 80%) = Best for website thumbnails.

🔍 Why resize? It’s critical to control file size and performance—especially for websites! Unsure? Send us the full-sized one and we can resize for you.